Question 1

What are your business hours?

Accepted Answer

Contact can be made at any time, but services are by appointment only. Clients should secure their booking with a deposit.

Question 2

How can a service be booked?

Accepted Answer

Clients can submit their inquiry through the booking form and provide the necessary details.

Question 3

How soon can a booking be made?

Accepted Answer

The sooner, the better!

Question 4

What is the cancellation policy?

Accepted Answer

If a client needs to reschedule, they should contact Jelo as soon as possible to retain their deposit. Cancellations within 24 hours of the appointment will result in a loss of deposit. Deposits are non-refundable. While efforts are made to accommodate rescheduling requests, availability on specific dates cannot be guaranteed.

Question 5

What brands are used?

Accepted Answer

A variety of brands are used, including Dior, Charlotte Tilbury, MAKEUP FOREVER, MAC, Anastasia Beverly Hills, Too Faced, Urban Decay, Kylie Cosmetics, Makeup by Mario, Patrick Ta, and more!

Question 6

Why does Bridal Makeup cost more?

Accepted Answer

The bridal rate includes consultation to ensure the achievement of the client's dream wedding look. While the quality of work remains consistent, the focus is on making the bride feel the most beautiful on her special day.

Question 7

How long does a makeup service take?

Accepted Answer

Makeup application typically takes about 35-45 minutes, depending on the desired look.

Question 8

Is travel outside the service area available?

Accepted Answer

Yes, travel is available! Travel fees vary based on the distance to and from the location.

Question 9

What if a client is not used to wearing makeup?

Accepted Answer

It’s common for many clients to be new to wearing makeup. They will be ensured to not only look their best but also feel their best, making the experience enjoyable and comfortable.

FAQs

What are your business hours?

How can a service be booked?

How soon can a booking be made?

What is the cancellation policy?

What brands are used?

Why does Bridal Makeup cost more?

How long does a makeup service take?

Is travel outside the service area available?

What if a client is not used to wearing makeup?

NOW ACCEPTING
2026 BOOKINGS

Whether it's for your wedding, special event, or just a glam day, let’s create a look that’s uniquely you!

BOOKING INQUIRY

FAQs

What are your business hours?

How can a service be booked?

How soon can a booking be made?

What is the cancellation policy?

What brands are used?

Why does Bridal Makeup cost more?

How long does a makeup service take?

Is travel outside the service area available?

What if a client is not used to wearing makeup?

NOW ACCEPTING 2026 BOOKINGS

Whether it's for your wedding, special event, or just a glam day, let’s create a look that’s uniquely you!

BOOKING INQUIRY

NOW ACCEPTING
2026 BOOKINGS